Disturbance at Swish

Incident Report for Swish

Postmortem

What happened?

An internal infrastructure problem caused our services to not be able to process transactions for the duration of the incident. As soon as the problem was rectified the services started to come back online again.

During initial incident response faulty incident notifications was sent. We are very sorry for any inconvenience this may have caused.

What do we do now?

We are continuously working with our infrastructure provider in order to improve the monitoring and resilience of our services. We are also looking into optimizing our incident notifications in order to mitigate faulty notifications in the future.

Posted Nov 07, 2024 - 08:30 CET

Resolved

The disturbance at Swish has been resolved.

Posted Nov 06, 2024 - 14:13 CET

Update

We are still experiencing a disturbance at Swish impacting Swish payments.

Posted Nov 06, 2024 - 13:42 CET

Identified

We are still experiencing a disturbance at Swish impacting Swish payments.

Posted Nov 06, 2024 - 13:16 CET

Update

We are continuing to investigate this issue.

Posted Nov 06, 2024 - 12:00 CET

Investigating

At the moment, we are experiencing a disturbance at Swish impacting Swish payments.

Posted Nov 06, 2024 - 11:42 CET

This incident affected: Private, Business (& Business App), Commerce, Payout and Recurring (Recurring Payments, Recurring Consent creation).